Aqq99 Privacy Policy — How We Keep Your Information Safe

Aqq99 (website: aqq99.win) is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our members' personal information very seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your data.

By accessing or registering on the aqq99 platform, you are deemed to have accepted this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

Aqq99 collects only the information that is necessary. Below is a detailed breakdown of the types of data we collect:

a) Information provided at registration:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential Address
• Username & Password

b) Information for identity verification (KYC):

• Copy of National ID (NID), passport, or driving license
• Utility bill or proof of address document
• Selfie or live face verification (where required)

c) Transaction Information:

• Deposit & withdrawal amounts and history
• Payment method details (bKash, Nagad, Rocket, etc.)
• Transaction date & time

d) Technical Information:

• IP address, browser type, and device information
• Login time, log data, and session information
• Usage data collected through cookies and tracking technologies

Aqq99 uses your information solely for the purposes listed below. Your data is never used for any other purpose without your consent:

• Account Management: For registration, login, and profile updates.
• Identity & Age Verification: To confirm users are 18+ in accordance with platform policy.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To properly address your complaints or questions.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with government regulations and court orders.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Contact: To send important updates, bonus offers, and promotional messages (you can opt out at any time).

Aqq99 uses industry-standard security technology to protect your information. Our servers are equipped with advanced encryption and robust security measures.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Firewall: Multiple layers of active firewalls are in place to block unauthorized access.
• Regular Audits: Our security systems are regularly audited by independent third parties.
• Access Control: Only authorized personnel may access your data.
• Two-Factor Authentication: An additional layer of security is active for sensitive operations.

Aqq99 never sells your personal information. However, in certain limited circumstances, we may need to share relevant data with third parties:

• Payment Processors: To process transactions (e.g., bKash, Nagad, Rocket). These providers operate under their own privacy policies.
• Identity Verification Services: Authorized institution for completing the KYC process.
• Technology Partners: Service providers that support platform operations.
• Legal Authorities: When required by court order or government investigation.
• Fraud Prevention: With regulatory bodies to prevent financial crime.

All third-party partners are required to comply with our strict privacy standards. They receive only the data necessary for their specific purpose.

The aqq99 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To collect website usage statistics and improve our services.
• Marketing Cookies: To show you relevant advertisements based on your interests.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

As an aqq99 member, you have the following rights regarding your personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request restrictions on how your information is used.
• Right to Portability: You can receive your data in a readily readable format.
• Right to Object: You have the option to opt out of marketing communications.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

Aqq99 is an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18.

• We verify age at registration. Users under 18 are strictly prohibited from signing up.
• If we become aware that any data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
• If parents believe their child has accidentally registered, please notify our support team.

We retain your data only for as long as necessary or as required by law:

• Active Account: All data is retained for as long as the account remains active.
• After Account Closure: Data may be retained for a minimum of 5 years for legal and regulatory reasons.
• Transaction Records: Retained for up to 7 years in compliance with financial regulations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification.

After the specified retention period, data is securely deleted or anonymized.

Aqq99 reserves the right to update or modify this Privacy Policy at any time. For significant changes, we will notify you in advance via email or an in-platform notification.

• The date of any changes will appear at the top of this page as the "Last Updated" date.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• We recommend visiting this page regularly.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Chat icon at the bottom right of the website
• Response Time: Typically within 48 hours

We take all privacy-related requests seriously and aim to resolve them promptly.